Booking & Cancellation Policy
Transparent & Traveler-Friendly Policies | Kodithuwakku Tours
1. Flexible Reservation Guarantee
We know international travel plans can change unexpectedly due to flight reschedules or visa processing. We offer fair, flexible cancellation and date amendment policies.
2. Airport Transfers & Short Distance Hire
Free Cancellation: You can cancel or reschedule airport transfers and single-day vehicle hire free of charge up to 24 hours prior to scheduled pickup time.
Flight Delay Guarantee: If your flight to Colombo Airport (CMB) is delayed, your booking is automatically protected at no additional charge. We track flight numbers in real time.
3. Multi-Day Private Tours
- 7+ Days Before Arrival: 100% free cancellation or date change.
- 3 to 6 Days Before Arrival: Free reschedule or nominal vehicle holding fee.
- Within 48 Hours: Subject to driver operational staging costs.
4. How to Request Cancellation or Amendments
To modify or cancel your booking, simply message us directly on WhatsApp at +94 71 611 6583 or email bookings@kodithuwakkutours.com with your booking reference.